8.1 Most sentenced offenders were confused about the parole process, particularly about when they would become eligible for parole consideration. The confusion around who is eligible for consideration after having served a third, and who after having served half, of their sentence caused unnecessary frustration among inmates. The fact that CSPBs appear to be as confused, and therefore implement different 'policies', contributes to the frustration and dissatisfaction. The DCS should ensure that all CMCs and CSPBs are instructed to adhere to the relevant legislative provisions governing parole.