1.2 Introduction The President, in his 2011 State-Of-the-Nation Address (SONA), reminded Parliament of its role of holding the executive accountable and of performing an oversight role that ensures service delivery benefits to all people, especially those without basic services. In heeding the President's call and Parliament's legislative and constitutional mandate, the Portfolio Committee on Communications undertook an oversight visit to two provinces, namely the Eastern Cape and KwaZulu-Natal, with an intention of overseeing the provision of services (including projects) by the Department of Communications (DoC) and Government Communication and Information System (GCIS) and its entities.