Designated Police Officer: No-one took full responsibility on issuing of competency certificates and firearm licences and a lot of them had expired. Boxes and boxes of licence cards (estimated over 3 500) were lying in the office some of them dated 2006. Nobody had bothered to phone the owners to come and collect them. The attitude of staff was appalling. They stated that they were 'busy' and would call the public 'in due course'.