In processing the above-mentioned benefits, the labour centre was prohibited from accessing some information that could only be accessed by the province. This was spotted as a challenge that contributed to the delay in processing the benefits. Most applications for UIF benefits from Lesotho were constantly returned because of not bearing a South African address. The labour centre struggled to contact claimants from Lesotho because they did not have phones. Most of them (Lesotho clients) were illiterate and thus struggled to complete application forms.