Client Service Officers pointed out that the IT system was very slow and outdated, which resulted in the rendering of poor service. Client Services Officers indicated that laptops were needed because they were performing field work. During field work, Client Services Officers were using their own airtime and mobile phones but were not refunded. The unit did not have 3-G cards and calculators to facilitate its work. The IT system would sometimes crash when clients were being assisted. On the day of the oversight visit, the helpdesk reported that the computer had been offline from the morning. Some of the computers were not functional.