The Select Committee on Labour and Public Enterprises decided to undertake an oversight visit to labour centres in order to assess the work of the Department of Labour (DoL) against priorities as set in the strategic plan of 2010-2015. The strategic plan includes the following: . The provincial offices and labour centres for improved and effective service delivery; . Evaluate whether the Department has empowered its access points staff in delivering the entire suite of the DoL's services and information inclusive of employment services, social security and labour protection services; . Evaluate whether mechanisms have been put in place by the Department in order to improve access to services and information and in addition to assess whether the Department has integrated service delivery centres close to the people and put in place multiple access channels across the country; . Assess whether both the Employment Services System and the Inspectorate Enforcement Case Management System have been enhanced in order to respond to clients' needs and expectations for access to services and information . Assess whether measures have been put in place to encourage continuous learning and improvement, and innovation by those serving at the point of contact with the client.