With regards to service delivery targets per project at the end of the third quarter, the PoNW reported that it had met most of the targets. However, they had targeted to establish one mini-library to service visually impaired people, but failed to meet this target due to new procurement procedures that had been introduced. The PoNW added that they had targeted to upgrade infrastructure in four libraries but only backlogged projects from 2009-2010 had been upgraded. With respect to improvement of ICT infrastructure, the PoNW submitted that they had planned to install open source software in five libraries, but no software had been installed in the targeted libraries. With respect to providing library containers to three targeted municipalities, the PoNW said it had not finalised the procurement process by the end of the third quarter due to the slow process of adjudication. With regards to organising literacy campaigns, the PoNW presented that they had targeted to organise five campaigns, but only managed to arrange two.