. The Auditor-General of South Africa (AGSA) has a constitutional mandate and, as the Supreme Audit Institution (SAI) of South Africa, it exists to strengthen our democracy by enabling oversight, accountability and governance in the public sector through auditing, thereby building public confidence. One of the two main objectives of AGSA, in its support of constitutional democracy, is to be recognised as an institution that makes a difference to the lives of ordinary South Africans. The other objective is to be recognised as an independent model organisation. Some of the salient points in making a difference to the lives of citizens included the following: