As at end of March this year, a total of over 95 000 calls had been logged nationally, of which over 71 000 were complaints. Of the total calls logged, 67 000 calls have been resolved, which puts the resolution percentage at 70%. The Ministries received a total number of 29 000 calls and over 22 000 calls have been resolved, which puts the resolution percentage at 78%. The provinces received a total number of over 29 000 calls. A total of over 8 000 calls have been resolved to date, which puts the resolution percentage at 28%. This is low and provinces need to improve their responses and resolve issues raised by the public.