Building on recent improvements in service delivery at the Department of Home Affairs, there is now a focus on reducing waiting times for pensions, hospital queues, licensing centres and social grants. In addition, departments are being supported to put in place service delivery standards and to develop and implement service delivery improvement plans. These are some of the indications that we are indeed significantly changing how government is working, as we have committed to doing. The Deputy Minister will later address you on progress made in some of the outcomes and the work we are doing in monitoring frontline services.