This section addresses two complaints about misinformation of claimants, deliberate telling of lies and abuse of administrative responsibility. The Commission regarded the above complaint as an allegation until further details relating to the complaint were submitted so that investigations could be conducted; if any one was found guilty of lies and threatening claimants, corrective measures would be taken. The Commission could only act if information was brought forward on the allegations and the investigation would help the Commission and the DRDLR to deal with the matter appropriately. It was also emphasised that the Commission and the DRDLR strive to ensure compliance with the Batho-Pele principles.