The Commission outlined a business process of facilitating settlement of land claims, from the lodgement phase to the final phase of implementation of the settlement agreement. However, the business processes of settlement of land claims were hampered by a number of challenges such as community/family disputes regarding who is entitled to restitution, unavailability of land for restitution, the cost of land acquisition, and difficulties with regard to release of land by government departments and municipalities. In the context of this petition, the City of Cape Town and the Department of Public Works were the two state organs that had difficulties in releasing the land for land reform purposes.