3.4 National Student Financial Aid Scheme . A high staff turnover and institutional memory loss remained a challenge. . The finalisation of the appointment of new board members was incomplete. . The turn around strategy was to be implemented in the beginning of the new financial year. . Inadequate advocacy programmes of the NSFAS bursary in rural areas remained a concern. . The capacity of Financial Aid Offices in universities was a challenge. . Inadequate management of the loan book remained a concern. . Inadequate systems to track NSFAS bursary beneficiaries and drop outs had not yet been addressed.