It was noted that a holistic and integrated approach to the delivery of water was missing. There was no coordination between national departments, provincial departments and municipalities. Apart from commissioning a study on how the water would reach communities, it was not clear what the regional office was doing to ensure that water was delivered to the communities. Notwithstanding the roles of the various stakeholders, the Committee noted that the Department had a constitutional obligation to ensure the delivery of water. Clear deliverables were required in order to ensure this and service level agreements (SLA's) could be entered into between the municipalities and the Department.