. Service delivery quality and access . Effective systems, structures and processes . Leverage of ICT as a strategic resource for e-government strategy . Effective recruitment practices and human resource development in the Public Service . Efficient human resource management practices, norms and standards . Healthy, safe working environments for all public servants . Appropriate governance structures and decision-making . Citizen engagement and public participation . Effective tackling of corruption . Contribution towards improved public service and administration in Africa and the international arena