The CEO elaborated on SAA's overall performance for the year under review. He pointed out that SAA's restructuring programme included a 20% reduction of staff at all levels and that cost-saving measures paid dividends as the airline exceeded its target of R2.3 billion by achieving R2.5 billion instead. He indicated that restructuring has now become part of SAA's operations. This includes the elimination of duplication, contracts with suppliers are renegotiated and on-time performance of SAA's flights have also increased to 90%. SAA had identified five primary objectives, namely generating sustainable earnings, restoring its balance sheet, providing a consistently high-quality service, becoming a performance-driven organisation and enhancing corporate governance. It still recognised some challenges in corporate governance.