. The procurement process required by the Group Supply Chain Management Policy was not followed (competitive processes were not followed, contracts were signed after services had already commenced, contract periods were extended without being formalised in addendums to the contracts and payments were made for services not provided for in contracts); . There was no segregation of duties as the initiation of the need for services, contract approval and certification of services rendered were done by one individual; . Deliverables were not specified in the contracts; and . Payments exceeded contract amounts.