6.2.1 General (Mpumalanga and KZN) . The Department needed to supply a comprehensive report on the causes of the recent power-outages in the five provinces, how this was dealt with and contingency plans. . The Department should ensure that it communicates to all provinces the "Code of Practice" document for use as a guideline. . Under-staffing had the ability to compromise the examinations and featured as a major concern throughout the visits. The Department needed to address this problem immediately. . The issue of unregistered centres needed urgent attention.