3.1.8 The DPW and DCS have not yet been able to conclude their SLA, and their relationship remains informed only by a memorandum of understanding (MOU), It is believed that the absence of the SLA, with each party's responsibilities clearly defined, has contributed to many of the challenges in addressing the DCS' maintenance needs. The absence of a SLA and centre-specific maintenance plans is a matter of great concern, as their absence means that there is still no clear indication of how the two departments intend to manage their relationship so as to ensure adequate service delivery.