3.5 Communication/Grievance procedures 3.5.1 Inmates at all centres visited complained that their complaints and grievances were not being attended to. According to officials at the Leeuwkop Correctional Centre, that centre only has one independent correctional centre visitor (ICCV), stationed at the Maximum Security facility. Inmates regularly complain of ICCVs either not visiting centres or being ineffective. Inmates lodging complaints with the Committee deny that processes for receiving and attending to complaints are adhered to.