3.9.2 The Leeuwkop correctional centres were served by two Correctional Supervision and Parole Board (CSPB) vice chairpersons. The CSPB's and case management committee's CMC's work was further hampered by severe capacity constraints: the CSPB had no Chairperson and the CMC often had to surrender its staff when there are staff shortages in security areas. Although the Rustenburg CSPB reported no challenges, and no backlog the interaction with offenders revealed much ignorance about and dissatisfaction with the process.