Service delivery and capacity constraints were hampered by the poor debt collection rate (23%), impediments to debtor's collection, and limited legal action caused by outdated by-laws. The issue of funds being consumed by operational expenses resulted in a lack of funds for capital items, refurbishments, infrastructure maintenance and general maintenance of equipment. The national and provincial Departments of Public Works had been identified as the main debtors. The Municipal Infrastructure Grant (MIG) funding amounting to R11.4 million for the 2010/11 financial year had been allocated to them to address the huge backlog but it was insufficient.