The report of the Accounting Officer cited the review of the Service Delivery Model as a major focus and a challenge for the year under review. The introduction of the Human Resources Business Partnering Model had a significant positive impact for the Department in terms of establishing a platform to transform human resources' way of working in an effort to increase value added service to the business. The actions of human resource have shifted to a more of customer-focused, innovative and structured way of responding to dynamic priorities.