Department of Military Veterans
National Anti-Corruption Hotline
(1) (a) (i) (aa) 2013/14 - One case, (bb) 2014/15 None, (ii) None
(2) (a) None, (b) departmental disciplinary hearing conducted, outcome resulted in dismissal (c) None
(3) Labour Relations
Presidential Hotline
Number of case reported via the (b) Presidential Hotline in the 2013-14 Financial years as per reporting Platform the ITSM7 System, the DMV Department received a total of 106 incidents /cases
(I) 2014-15 Financial Years: The Department received 934 Cases
From 1 April 2015 up to the latest date for, which information is available, the DMV received only 3 calls. All the calls have so far been resolved. The DMV currently uphold 100% resolution rate on all calls logged within the Presidential hotline.
(b) none (c) none
2. All complaints come to the Presidential Hotline through the ITSM7 System. Cases are investigated as soon as are logged into the system in order to adhere to the Presidential Hotline Service standard of 3 day’s response time.