Whereas the service delivery programme has partially delivered on its set targets, but there are ongoing concerns over issues relating to capacity to investigate occupational health and safety incidents due to high vacancy rates and unqualified inspectors. Whilst the department is actively implementing the Enforcement and Inspectorate Services turnaround strategy in order to transform and empower the inspectorate services, other challenges such as those of IT systems inefficiencies also aggravate the already strained key service delivery point of the department.