Furthermore, the PoL reported that it experienced many challenges since the inception of the devolution of property rate funds grant. The PoL's reported challenges included: . The identification of devolved properties per region per municipality; collection of bills from municipalities; . The exclusion of consumption and arrears from municipality bills; . The Interfacing Bass system and the iE-Works System; . The Reduction of system errors on iE-Works; . The Lack of Real Estate Human Resources capacity; . Bills had opening balances from previous years; . High interests charged due to late payments; and . The monitoring capacity of the department for the 2009/2010 financial year was not adequate in terms of warm bodies.