- Establishing the pilot urban mall, which will be a centre where citizens can access government services, in Maponya Mall by June 2010; - Developing the single public service regulations by March 2012 in order to enact the overarching single public service legislative framework; - Designing and implementing the single public service change management programme by March 2013; - Establishing a geographic information system by March 2014; and - Developing a government access strategy by March 2015. 2.4 Programme 4: Information and Technology Management in Government