Only 69% of all transactions evaluated complied with the requirement that requests for goods and services from service providers must be recorded. Failure to issue specific instructions and/or orders to service providers exposes the departments, to amongst other irregularities, risk of incorrect deliveries and inferior quality of goods and services. In the absence of a specific instruction and/or order to service providers, departments are limited in their ability to terminate appointments of service providers or to litigate in the event of a dispute. KwaZulu-Natal provided the least amount of evidence for requests of goods and services, while the Eastern Cape Province provided the most evidence for requests for goods and services from service providers. In this instance, Mpumulanga only supplied 50% evidence and Gauteng provided 71%, while National departments provided 88% evidence of requests for goods and services.