3.3.2 The administrator of PSLM cited high vacancy rate and negative audit reports as some of the causes for PSLM to be put under administration. The other concern of the PSLM's residents that led to a public protest was that PSLM failed to provide such refuse removal service and its residents refuse to pay for this service. The administrator reported that the council has conceded to the writing-off of refuse removal debts over the period starting from July 2008 to August 2008. This had obviously led to a decline in the service revenue collected by PSLM over the 2008/09 financial year. The high vacancy rate within the finance division means that PSLM did not have sufficient expertise to management their financial matters well, including debtors' collection. This is one of the serious challenges for most municipalities in Mpumalanga.