7.6 Restorative Justice 7.6.1 Despite the acknowledgement in the White Paper that restorative justice was vital to reducing and preventing recidivism, many inmates complained of very little being done by parole boards and case management committees to assist them to contact the victims or their families in order to try and restore relationships. The White Paper envisages the State as the intermediary in restorative justice efforts and victim involvement in the parole process is one possible avenue of furthering those ideals. 7.7 Treatment 7.7.1 Internal processes for maintaining discipline should never violate offenders' human rights and should be administered fairly, consistently and within the prescripts of the correctional services legislation. It should not be administered arbitrarily and no one should receive preferential treatment. Assault by officials was unacceptable and such cases should be investigated and where necessary the appropriate action should be taken.