5.9 Organized Labour, Ward Committees and Residence Association: During the engagements with stakeholders, major concerns were raised pertaining to service delivery. The main dissatisfactions raised by the organised labour related to the lack of proper municipal plan with regard to service delivery. The residence association raised concerns pertaining to non-payment of service delivery rates and degradation of service delivery infrastructure. However, the residence association acknowledged to the Committee of the flood relief assistance given to them, which has brought much relief. The major concerns raised by the members of ward committee was with regard to the blocking of housing projects, poor payments of basic services such water, poor quality toilets installed, electricity and waste collection due to incorrect billing accounts prepared by the municipal officials.