. There is no fully functional 10111 call centre in Mpumalanga Province. . The Gauteng Call Centre which has been identified as a model for the other Provinces has deficiencies with regard to reaction talk group (talk groups facilitate communication between the 10111 call centre and policing units which fall outside the ambit of the call centre) and the utilisation of AVL functionality despite vehicles being equipped with this technology. . The minimum service level of 90% was not adhered to at 6 of the 9 Call Centres audited. . The Midrand Centre is equipped with the AVL functionality, however, the said functionality is not being utilised despite the fact that 4 038 vehicles are already equipped with AVLs in the Gauteng Province.