a) Call Centres in all Provinces operate according to norms and standards. b) Deficiencies noted with respect to personnel and equipment be addressed. c) Reliable information and statistics are generated to permit proper management and monitoring of Call Centre performance. d) Contingency plans in relation to systems failures and damage be drawn up for all centres. e) Appropriate training be provided to members at 10111 centres and all resources be optimally used and that current training levels are maintained. f) Punitive action be taken against members misusing police vehicles.