. The IT system of the Department of Home Affairs should be upgraded so that there would be no need for Asylum Seekers to review their applications at the Centre where they first applied. . The National Population Register (NPR) should be updated, so that the names of people who are not supposed to be in it are removed. . The vacancy rate of 34% is very high and the Department should ensure that the vacancies are filled as a matter of urgency in order to speed up service delivery.