(1) Whether there has been an increase in civil claims against him and the SA Police Service; if so, (a) how does this affect the SAPS image and (b) what amount has been spent from 1 April 2012 up to 1 May 2013; (2) whether the amount has doubled from the cost of claims that was recorded in the 2011-12 financial year; if not, what is the position in this regard; if so, what are the relevant details; (3) whether the SAPS will take any steps to reduce the identified situations that are leading to drastic actions by members of the public; if not, why not; if so, what are the relevant details?