(1) What (a) procedures, (b) criteria and (c) processes are in place to monitor the delivery of (i) textbooks and (ii) workbooks to ensure that their delivery occurs in time; (2) whether a date has been set by her department for suppliers to deliver the ordered (a) textbooks and (b) workbooks to all schools; if not, why not, if so, (i) who is responsible for the monitoring of deliveries in this regard at the (aa) national department and (bb) provincial departments and (ii) what are the further relevant details; (3) whether her department has a system of reporting back after the monitoring has taken place; if not, why not; if so, who are the responsible persons at the end of the reporting process in the (a) national department and (b) provincial depart- ments?