(1) Whether the Tshwane Interim Refugee Reception Offices in Pretoria are (a) equipped and (b) located to handle the volume of refugees that come to those offices for assistance; if not, why not; if so, what are the relevant details; (2) whether a feasibility study was conducted before the relocation of the offices to determine (a) the expected volume of work, (b) the number of personnel required, (c) the accessibility of the venue, (d) water and sanitation facilities and (e) the parking space available; if not, why not; if so, what are the relevant details; (3) whether her department will take any steps to alleviate the poor image reflecting on her department as a result of the negative impact that has been brought by the alleged unattended long queues of refugees (details furnished); if not, why not; if so, what steps; (4) whether her department has conducted any surveys on the environmental and health impact caused by the alleged behaviour of applicants (details furnished); if not, why not; if so, what are the relevant details?