(1) Whether her department has received any complaints against officials at Refugee Reception Offices in the past three years; if not, what is the position in this regard; if so, in respect of each of these offices, (a) how many complaints were received and (b) what was the nature of each complaint; (2) what (a) processes, (b) procedures and (c) mechanisms (i) were used to resolve complaints and (ii) are in place to reduce the number of complaints?