(1) (a) How many 10111 call centres are there countrywide and (b) where are they located; (2) how many staff members are (a) employed at each of these call centres and (b) required at each of these call centres for optimal-level functioning; (3) what was the (a) budget allocation and (b) total expenditure for each of these call centres (i) in each of the past three financial years and (ii) during the period 1 April 2009 up to the latest specified date for which information is available; (4) what is the total number of calls in each specified category received by each of these call centres in each month (a) in each of the past three financial years and (b) during the period 1 April 2009 up to the latest specified date for which information is available; (5) what is the (a) average and (b) longest recorded time (i) to answer a call at each centre, (ii) to dispatch a unit to each case by each call centre and (iii) for the dispatched unit to respond to the call?