(1) Whether a minimum level of literacy is required for social workers; if not, why not; if so, (a) what minimum level of literacy is required and (b) how does her department ensure that all social workers meet the minimum requirement; (2) whether she has received any complaints from (a) courts, (b) parole boards and (c) any other statutory body with regard to poor quality reports compiled by social workers; if so, (i) how many in each case and (ii) what steps has she taken to rectify the situation?