(1) Whether, with regard to the Nyanga refugee centre, any mechanisms are in place to ensure that refugees are assisted in an organised manner; if not, why not; if so, what are the relevant details; (2) what is the reason for her officials not being available to (a) assist at and (b) manage the entrance to the centre; (3) whether any action will be taken to upgrade the current filing system from which applications can be tracked and followed up on and to ensure that it becomes more workable and efficient; if not, why not; if so, what are the relevant details?