(1) Noting the backlog at her department with the issuing of certificates that would allow foreign workers to apply for work permits, which needed to be obtained in advance, was the Johannesburg regional office of her department allowed to close offices and stop taking certificate applications for a full month, without prior notice, in the period 12 December 2014 to 12 January 2015; if not, on what grounds was this closure justified; if so, what are the relevant details; (2) (a) what plan is in place to deal with the backlog of certificate and work permit applications and (b) what time frames are set for the backlogs to be dealt with; (3) (a) how does she intend to address the issue of offices that do not inform the public ahead of time of closures and (b) who will be held responsible in this regard?