The SSI work-stream is responsible for driving the testing and piloting of innovative solutions in partnership with stakeholders and for customizing or adapting of both local and global solutions to local service delivery challenges. This unit facilitates the creation, adaptation, piloting, demonstrating and mainstreaming of innovative solutions within the public sector. A key element of the unit's work is to provide a platform, in the form of multi-media innovation and implement innovative solutions to service delivery challenges.