On the constraints experienced, the ECDoSAC reported that COEGA had capacity challenges in implementing infrastructure projects. The agency was over-stretched because other provinces were utilising its services. The ECDoSAC reported that it became aware that the Department of Roads and Public Works had awarded projects to service providers who had cash-flow challenges and had no tax clearance certificates. The ECDoSAC reported that due to a lack of capacity within, a tender was submitted to the Independent Bid Award Committee (IBAC) for adjudication, the IBAC identified technicalities on the functionality of the tender and the Department was forced to re-advertise the tender. The tender was only awarded in February 2013 and the service providers failed to deliver before the end of the 2012/13 financial year. The ECDoSAC reported that the recruitment of conditional grant personnel was treated differently by the Human Resources Unit, and the contractual conditions of employment contributed to the resignation of eleven public librarians and 4 library assistants. With respect to monitoring capacity, the ECDoSAC reported that the Strategic Planning Management Unit ensured that reporting was done according to the business plan, annual performance plan and operational plan, and the reporting was done quarterly and annually. The monthly and quarterly reports were submitted to the National Department of Arts and Culture and quarterly review workshops were held at the national level. The ECDoSAC reported that financial reports were analysed and sent to Provincial and National Treasuries. The ECDoSAC reported that the Grant had a Provincial Co- ordinator, a Manager, an Acquisition Librarian and an Administrative Officer who are responsible for monitoring and evaluation of all Grant projects.