(a) The down time percentage for 2020 - 21 financial year is 1,26% and the reason for down time at affected offices in Annexure A was related to cable theft.
(b) The down time percentage for April 2021 and February 2022 is 4.39% and the reason for down time at affected offices (Annexure B) was related to load shedding at some offices without generators.
(c) The Department never closed its offices due to system downtimes and continued to render services that are not system-dependent such as births, marriages and deaths certificates.
ANNEXURE A
a) In FY 2020-2021
Percentage of Branch Servers Outages (2020 - 2021) |
||
Total Downtime |
||
Downtime |
Uptime |
|
1.26 |
98.74 |
ANNEXURE B
b) 1 April 2021 – 9 February 2022
Percentage of Branch Servers Outages (2020 - 2021) |
||
Total Downtime |
||
Downtime |
Uptime |
|
1.26 |
98.74 |
END