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NATIONAL ASSEMBLY
QUESTION FOR WRITTEN REPLY
QUESTION NO. 3155
DATE OF PUBLICATION: Friday, 14 August 2015
INTERNAL QUESTION PAPER 30 OF 2015
3155. Mr M H Hoosen (DA) to ask the Minister of Home Affairs:
With regard to the IT server at the (a) Edenvale Home Affairs office and
(b) Kempton Park Home Affairs office, (i) what amount of down-time or
server failure has been experienced by each officeâs IT server in (aa) 2014
and (bb) since 1 January 2015, (ii) what was the length of time of each
down-time and (iii) what was the reason for each down-time?
NW3698E
REPLY:
i) The information for both offices is hereby provided as follows:
a) Edenvale:
(aa) 2014 - none
(bb) April 2015 â one (1),
June 2015 â seven (7),
July 2015 - eight (8) and
August 2015 two (2).
b) Kempton Park:
(aa) April 2014 - six (06),
(bb) May 2015 - four (4),
June 2015 - three (3),
July 2015 â six (06) and
August 2015 â two (2).
(ii-iii) Details in tabular format attached below:
|OFFICE |MONTH |FREQUENCY |Duration of |Reason for Down |
| | |OF |Down Time |Time |
| | |DOWNTIMES | | |
|EDENVALE |APRIL 2015 |01 |The whole |Photo booth and |
| | | |day |Front Line Officer|
| | | | |(FLO) workstation |
| | | | |offline/ power off|
| |JUNE 2015 |07 |The whole |FLO workstation |
| | | |day |and photo booth |
| | | | |offline |
| |JULY 2015 |08 |The whole |Photo booth |
| | | |day |offline and |
| | | | |Integrated |
| | | | |Receipting Engine |
| | | | |(IRE) for cash |
| | | | |registers faulty |
| |AUGUST 2015|02 |The whole |Integrated |
| | | |day |Receipting Engine |
| | | | |(IRE) faulty. |
| | | | |Photo booth |
| | | | |offline and Xerox |
| | | | |was faulty |
| | | | | |
|KEMPTON PARK|APRIL 2015 |06 |2 Hours |Server was down |
| | | | |due upgrade and |
| | | | |generator kick in |
| |MAY 2015 |04 |3 Hours |Problem with |
| | | | |Server and |
| | | | |generator failed |
| | | | |to kick in |
| |JUNE 2015 |03 |3 Hours |Problem with |
| | | | |server generator |
| | | | |failed to kick in |
| |JULY 2015 |06 | The whole |Back Office |
| | | |day |re-started the |
| | | | |server |
| |AUGUST 2015|02 |3 Hours |Problem with |
| | | | |server generator |
| | | | |failed to kick in |