Yes, SASSA offices have undergone infrastructure upgrades to improve services. SASSA has a national toll-free number for the public to contact the Agency for any social grants related enquiries. SASSA has dedicated employees to receive and deal with public enquiries on the Toll Free: 0800 60 1011.
This is complemented by the national e-mail address for the public to contact the Agency for queries: GrantEnquiries@sassa.gov.za. There are SASSA employees dedicated to receive and respond to the public via this platform. For the younger generation SASSA also features on social media where members of the public can engage SASSA: