With reference to the Government’s Management Performance Assessment Tool (MPAT) report for the 2012-13 financial year, which scored her department 42nd out of 42 national departments for its management practices with a red flag indicating that the department does not have a service charter and service standards, what (a) steps have been taken to put such a (i) charter and (ii) standards in place, (b) measures have been implemented to improve management performance in general and (c) challenges is her department facing in this regard?