PERFORMANCE MONITORING AND EVALUATION, AS WELL AS ADMINISTRATION IN THE PRESIDENCY: Chairperson, I will summarise it and table the detailed one.
The department does not have a specific plan to deal with the issue which has been raised in the question. But the answer to that question is found in the nature of the work we are doing, so that if we become successful in ensuring that our outcomes-based monitoring and evaluation works, it will be able to overcome some of the challenges which we face.
Secondly, the individual institution's performance assessment will assist in ensuring that the departments and other institutions that deliver services to communities improve their services themselves.
Thirdly, the other part of our work, which deals with front-line service assessment and monitoring of all the institutions delivering basic services to our people directly would be able to contribute towards the alleviation of the problem of communities not getting a better service.
Fourthly, the visits by executives led by the President, the premiers, Ministers and everybody else to service delivery points, assist us to identify problems in advance which otherwise would take time for us to realise and take actions to deal with them.
Fifthly, the hotline presents us with credible information which assists us to follow up on issues which may affect communities which we could be able to arrest before they flare up.
Lastly, where these issues have been identified, there are interventions which we undertake in co-ordination with other departments to deal with those issues in order to ensure that communities get better service, thereby alleviating the problem of them having to march or demonstrate against institutions of the state. Thank you.