(1)What (a) number of offices of his department have been offline and unavailable to render services at any time during the month of October 2020 due to the system downtime and (b) has been the total number of downtime in hours for all offices of his department during the month of October 2020 due to (i) State Information and Technology Agency system downtime, (ii) power outages, (iii) faulty office equipment, (iv) last-mile connectivity problems and/or (v) any other specified reason;
(2) whether his department has any mechanism in place to advise citizens that any specific office is offline so that they don’t waste time unnecessarily travelling to an office that is offline; if not,
(3) whether there are any plans to introduce such an early warning system to prevent citizens from wasting time and money travelling to an office that is offline; if not, what is the position in this regard; if so, what are the details of the plans?